Blog Archives

How to fold an origami crane

Origami crane.

As a kid I wanted to learn how to do origami. It was pure magic to see someone take a square piece of paper and turn it into a bird, a frog, or even an elephant. I decided to give

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Posted in Origami, Technical communication

The benefits of working with small batches

I just read The Lean Startup by Eric Reis, and found that the Build – Measure – Learn cycle can easily be adopted in technical writing. The idea is to build (design, and write), then measure (SME reviews, editor comments),

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Posted in Technical communication

Social Hacks for Techwriters

As a technical writer, your job is to research and create information about technical processes or products for the benefit of your target audience. In the research part of the job, you’ll most likely come in contact with subject matter

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Posted in Technical communication

User documentation at McDonald’s

In 2003 I spent six months working at the local drive-through McDonald’s restaurant. My daily work ranged from flipping burgers to taking orders from both walk-in and drive-through customers. The job was stressful, painful and a great experience: I learned

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Posted in Technical communication

From SME to techwriter in 7 steps.

I work as a professional technical writer even though I am really a subject matter expert. This provides a lot of challenges and opportunities.  Before my current job I couldn’t care less about the uses of en and em dashes,

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Posted in Technical communication