Yearly Archives: 2011

User documentation at McDonald’s

In 2003 I spent six months working at the local drive-through McDonald’s restaurant. My daily work ranged from flipping burgers to taking orders from both walk-in and drive-through customers. The job was stressful, painful and a great experience: I learned

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From SME to techwriter in 7 steps.

I work as a professional technical writer even though I am really a subject matter expert. This provides a lot of challenges and opportunities. ┬áBefore my current job I couldn’t care less about the uses of en and em dashes,

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